Cancellation policy2017-11-24T11:02:42+00:00

Cancellation policy

Consumers have a 14 days cancellation right.

Cancellation right

You have the right to withdraw or cancel this contract within 14 days without indicating reasons.

The cancellation period is 14 days from the day on which you or a third party excluding the forwarder has taken possession of the last product.

In order to execute your cancellation right, you have to inform us (Claudia Riedel Vertikale Gärten, Meisenweg 6, D-86420 Diedorf (Germany), info@naturador.com, phone: +49 8238 909 50 35) via an unmistakable declaration (e.g. a letter sent by mail, a fax or e-mail) about your decision to cancel this contract. For doing so you can use the attached sample cancellation form, which is, however, not required.

To maintain the cancellation period, it is sufficient that you despatch the notification about the cancellation prior to the end of the cancellation period.

Consequences of the cancellation

If you withdraw this contract, we have to pay back all payments received from you including the delivery costs (except the additional costs for you having chosen another than the cheapest standard transport option offered by us within ten days from the day of receipt of your cancellation notice. For this remittance we use the same payment method that you have originally used in your transaction, unless otherwise agreed with you; in no case will we claim any additional costs from you for this remittance. We can hold back the remittance until receipt of the goods or until you have proven that you have sent back the goods, depending on which event occurs first.

You have to return the goods immediately and in any case latest within 14 days after the day of your cancellation notice. The cancellation period is considered adhered to if you despatch the goods within the 14 days´ period.  You bear the immediate costs for returning the goods. For goods that cannot be returned by ordinary mail due to their nature, these costs are 75 Euro. You have to compensate for a potential loss in value of the goods only if this loss is due to a use of the goods that was not necessary for the examination of the quality, properties and functionality of the goods.

The cancellation right does not exist for the following contracts:

        • Contracts about the delivery of goods that are not pre-produced and that have been produced on the basis of an individual customer selection or specification or that have unmistakably been tailored to the personal requirements of the customer.

 

Sample cancellation form

(If you wish to withdraw the contract, please fill in this form and send it back. .)– To Claudia Riedel Vertikale Gärten, Meisenweg 6, D-86420 Diedorf, Mail: info@naturador.com

– Herewith I/we cancel the contract closed by me/us for the purchase of the following goods/delivery of the following services(*)

– Ordered on (*)/received on (*)

– Customer name
– Customer address
– Customer signature (only in paper form)

– Date

(*) Delete unnecessary options

Cancellation policy produced with the Trusted Shops legal text assistant in cooperation with Attorneys Wilde Beuger Solmecke Rechtsanwälte.